1. Introduction

At HERITAGE TEXTILE & HANDICRAFTS, customer satisfaction is our highest priority. We aim to ensure that every product you purchase brings you joy, comfort, and confidence. This Refund & Return Policy outlines all terms and conditions related to returns, exchanges, cancellations, and refunds for products purchased from our online store.

This policy applies to all products including men’s, women’s, and children’s clothing, as well as our global made-to-order custom outfits.

2. Eligibility for Returns

You may request a return under the following conditions:

• The product is unused, unwashed, and in original condition.
• All tags, packaging, and labels must be intact.
• The return request must be initiated within 7 days of delivery.

Non-returnable items include:

• Custom-made or made-to-order garments.
• Products purchased during clearance or final sale.
• Accessories such as masks, socks, innerwear, etc.

3. Return Process

Please follow the steps below to initiate a return:

• Contact our support team at support@heritagetextiles.com with your order ID and reason for return.
• Our team will arrange a pickup or provide a return shipping address depending on your location.
• Once the product reaches our warehouse, our quality-check team will inspect it.
• If approved, the refund or exchange will be processed accordingly.

4. Exchanges

We offer exchanges for the same product in a different size or color (subject to availability). If the desired replacement is not available, we will issue store credit or a refund as per customer preference.

Note: Custom-made dresses are not eligible for exchange as they are uniquely crafted based on measurements provided by the customer.

5. Refund Guidelines

Refunds will be processed only after quality verification. The following guidelines apply:

• Refunds will be transferred to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
• Shipping charges, if any, are non-refundable.
• Refunds may take 5–7 business days after approval.

6. Order Cancellations

• Orders can be cancelled within 4 hours of purchase.
• Custom-made or made-to-order outfits cannot be cancelled once processing has begun.
• In case of cancellation eligibility, the entire amount will be refunded.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

We may ask for supporting images or videos to expedite the resolution.

In such cases, we will arrange a free replacement or full refund, depending on customer preference.

8. Custom Made-to-Order Clothing

We serve customers worldwide with tailor-made custom outfits. As these garments are crafted based on your measurements and specific design instructions, they are not eligible for return, refund, or exchange.

However, if there is a genuine issue due to manufacturing error, we will provide free alterations or remakes depending on the case.

9. International Orders

• International customers are responsible for return shipping costs unless the product is damaged or incorrect.
• Refunds will be provided only after the returned item reaches our facility.
• Custom-made dresses for international clients are strictly non-refundable.

10. Contact & Support

For any questions or assistance regarding returns or refunds, feel free to reach out to us:

Email: support@heritagetextiles.com
Phone: +91 98295-60549
Address:HERITAGE TEXTILE & HANDICRAFTS, India