Privacy Policy

Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address

Payment Information

Payments made through our website are processed securely by trusted third-party payment gateways. We do not store your debit card, credit card, net banking, or UPI credentials on our servers.

Account Information

If you create an account, we may collect:

• Username
• Password (encrypted)
• Order History
• Wishlist and Shopping Preferences

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Tracking Information

How We Use Your Information

We use the information collected to:

• Process and fulfill orders
• Provide customer support
• Manage user accounts
• Send order confirmations and delivery updates
• Improve website performance and user experience
• Prevent fraud and unauthorized transactions
• Send promotional emails, newsletters, and offers (with your consent)

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Analyze website traffic
• Improve website functionality
• Deliver personalized content and promotions

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

We may share necessary information with trusted third-party service providers, including:

• Payment Gateway Providers
• Shipping and Courier Partners
• Website Analytics Services
• Email Marketing Platforms

These partners only receive information necessary to perform their services and are required to maintain confidentiality.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Marketing Communications

With your permission, we may send promotional emails, newsletters, product updates, and special offers.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

User Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

Heritage Textiles reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.