1. Introduction

Welcome to HERITAGE TEXTILE & HANDICRAFTS. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you shop from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide a smooth shopping experience:

• Personal Information: Name, email, address, phone number.
• Order & Delivery Information: Billing details, shipping address, order history.
• Payment Information: Card details are processed securely by payment gateways; we do not store card details.
• Device & Browsing Data: IP address, browser type, pages visited, cookies.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and deliver your orders.
• To communicate order updates and customer support responses.
• To personalize your shopping experience.
• To send promotional offers and newsletters (only with consent).
• To improve website performance and security.

4. Cookies & Tracking Technologies

We use cookies to enhance your website experience. Cookies help us:

• Remember your preferences.
• Provide personalized product recommendations.
• Improve website performance and analytics.

You can disable cookies in your browser settings, but some website features may not work properly.

5. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Trusted service providers (delivery partners, payment gateways).
• Customer support teams.
• Legal authorities if required by law.

All third parties are required to follow strict confidentiality and data protection guidelines.

6. Data Security Measures

We implement strong security measures to protect your data, including:

• SSL encryption for all transactions.
• Secure servers and firewalls.
• Limited access to personal data.
• Regular security audits.

7. Your Rights

You have full control over your personal information. As a user, you may request:

• Access to your personal data.
• Correction of inaccurate information.
• Deletion of your account and stored data.
• Opt-out from marketing communications.

To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If such information is discovered, we will delete it immediately.

9. International Users

If you are accessing our website from outside India, please note that your data may be processed in India where our servers and teams are located. We follow strict privacy and security standards regardless of location.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the website constitutes acceptance of the updated policy.

11. Contact Us

For any concerns or questions regarding this Privacy Policy, please reach out to us:

Email: support@heritagetextiles.com
Phone: +91 98295-60549
Address:HERITAGE TEXTILE & HANDICRAFTS, India